At Prime Pick Paradise, customer satisfaction is our priority. We offer a 14-day return and refund policy under the following conditions:
Returns and Exchanges
- Items can be returned or exchanged within 14 days of receipt.
- Items must be unused, in their original packaging, and accompanied by proof of purchase.
- Customers are responsible for return shipping costs unless the item is damaged or incorrect.
- Prior authorization is required for all returns; contact us via the Contact Us page to initiate the process.
Refunds
Refunds are issued under these conditions:
Full Refund:
- Item not received.
- Item not delivered within the guaranteed time frame (1-3 business days, excluding processing).
- Item damaged or significantly different from the description.
Partial Refund:
- If the customer decides they no longer want the item, they must return it at their expense.
Non-Refundable Circumstances
- Incorrect address provided by the customer.
- Delays or issues caused by external factors (e.g., customs, natural disasters).
- Opened or used hygiene-sensitive items (e.g., body care products, swimwear, or jewelry).
Process
- Damaged/incorrect items require photo evidence submitted within 14 days of receipt.
- Approved refunds are credited to the original payment method within 7-10 business days.
Cancellation Policy
You may cancel your order within 12 hours of placing it, provided it has not been processed or shipped. Once the packaging and shipping process begins, cancellations are no longer possible. To request a cancellation, please contact us promptly through the Contact Us page, providing your order details.
FAQ’s
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly use Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
